Monday, August 20, 2007

What to do ?

Over the last year I have done business with several yarn dyers in the US, and they never ever let me down ! I have experienced only good things and the people I contacted were always very kind. Judy from Smatterings, Sarah from the Plucky Knitter and Deb from Fearless Fibers to name a few. Kim from the Woolen Rabbit, Chris from Briar Rose Fibers, oh my this list is growing fast ! Always helpful and ready to answer any questions.
Untill now ! I am in the middle of a very bad experience with one of the well known yarn designers in the US. I won't mention her name (yet) where I placed an order in February , yes FEBRUARY, for quite an amount of money. I STILL haven't received my yarns, while she charged my creditcard more than two months ago. I send her numerous mails to inquire about my yarn, she either doesn't answer them or tells me she has been away, sick or is working on it. I really don't know what to do anymore. Threaten her to publish her name in blogland ? I really could use some advice here.
So please, if you have any ideas let me know.
I don't like to nag about things and am always polite, too polite sometimes, to people but she has reached my limits over here. Let me tell you that.
Hey, feel better already now that I could get this of my chest.


Danielle said...

Oh that's a shame, and just plain wrong :( I'd get tough with her in email, and maybe demand my payment be refunded. Unless of course you truly want the yarn terribly bad. Then I'd tell her she'd better come through or else you'll be forced to take matters in hand. Do not be polite any longer, it won't get you anywhere. I know how you feel, I tend to land on the polite side myself. It's hard not to get taken advantage of, but you deserve your yarn shipped to you or your payment refunded!

Romi said...

Bleh. I'm so sorry to hear that! IMHO, write and tell her that you would like a refund and see how she responds. If she does not, then write again and tell her that you will file a dispute with your cc company. If she still does not respond, file the dispute. They will take care of it.

All the best of luck to you! That really stinks.

Nancy said...

Oh no! I am sorry to hear that, Marianne!

I would demand a refund... placing an order in February, your card has been charged 2 months ago and still no shipment????

Yeah, I would definitely demand a refund... that is absolutely no way of doing business.

Danielle said...

Marianne, if you ever want to email me here's my email address:

Alpaca Granny said...

Maryanne, if she is an Etsy seller, I would definitely contact Etsy administration.

Artis-Anne said...

OMG that is awful . I would certainly ask for a refund . I too find it hard to be tough but to place an order in Feb and then to have your card deducted two months ago !! NOT on.
The one thing is that, if you have used a credit card then in this country you would get a refund off the card company if you get no joy from the seller. Or here we have the small claims courts but of course we are dealing with another country again !!
I buy a lot abroad and I live in dread that one day I too might get stung , but what do you do when there are is so much choice in other countries.
Do hope you get a resolution

Jodi said...

I think I know who you're talking about, and I'm sorry you've had such a bad experience. I went to her booth at a Stitches event, and she was not nice at all. The yarn was beautiful, but she didn't seem interested in helping customers!